Fix My Puncture provides mobile doorstep tyre puncture repair assistance exclusively for Bikes (motorcycles), Scooties (scooters), and Cars (passenger four-wheelers) within designated operational zones in Hyderabad, Telangana, India.
Important Notice: We strictly do not provide repairs, towing, or service for heavy commercial vehicles, trucks, tractors, or buses.
2. Charges & Transparent Billing Policy
Our service charge structure is transparent, verified, and communicated before technician dispatch:
Final Service Charges Confirmed by Our Team: All visiting and puncture repair charges are communicated and agreed upon prior to technician dispatch with zero hidden fees.
Visiting Charges: Applied strictly once per service booking regardless of vehicle type or number of punctures.
Puncture Repair Charges: Confirmed on enquiry for Bikes, Scooties, and Cars before booking dispatch.
Extra Puncture Policy: Multiple punctures on the same vehicle during a single visit are repaired at transparent rates confirmed by our team.
Single Visiting Fee Guarantee: The visiting fee is charged only once per service call. We never double-charge visiting fees.
Confirmation Requirement:Final Service Charges Confirmed by Our Team. All visiting and repair charges are communicated and confirmed prior to technician dispatch with zero hidden fees.
3. Availability & Dispatch Confirmation
While our customer coordination lines are active 24/7, physical technician arrival depends on real-time factors including technician proximity, traffic conditions, severe weather, and safety considerations. No arrival time is unconditionally guaranteed until the repair coordinator confirms technician dispatch for your specific locality.
4. Customer Responsibilities
To facilitate a safe and prompt repair, customers must:
Provide accurate location details, nearby landmarks, or live WhatsApp location pins.
Ensure the vehicle is stationed in a reasonably safe and accessible location for roadside or parking work.
Verify vehicle ownership or authorization before work commences.
In cases of catastrophic tyre wall rupture, rim deformation, or unrepairable sidewall damage, the technician will inform you on-site. The standard visiting charge confirmed upon booking applies for the dispatch and inspection.
6. Inquiries & Support
For any clarifications regarding these service terms, contact our support team at 93910 59747 or via WhatsApp.
